Effective October 9, 2026
These Terms of Service (“Terms”) are an agreement between you and Queuella LLC, a Texas limited liability company (“Queuella,” “we,” or “us”). By creating a Queuella account or using our services, you agree to be bound by these Terms. If you do not agree, do not use Queuella.
Queuella provides a cloud-based platform for queue management, appointment booking, and customer check-in for businesses (“Workspace Owners”). Features vary by subscription plan.
You must provide accurate information when registering. You are responsible for:
You may grant Queuella support staff temporary access to your workspace to receive help, as described in our Privacy Policy. Granting this access is your choice — you are responsible for granting it only when you want our help — and we will use it only to provide the support you requested. This applies from October 16, 2026.
Queuella offers free and paid subscription plans. Paid plans are billed monthly or annually via Stripe. By subscribing:
You agree not to use Queuella to:
You retain ownership of all customer data you collect through Queuella. You are responsible for obtaining appropriate consent from your customers for data collection and processing, and for complying with applicable privacy laws (including GDPR, CCPA, or local equivalents).
We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance with or without prior notice. We are not liable for losses arising from downtime.
Queuella and its original content, features, and functionality are owned by us and protected by copyright and other intellectual property laws. You may not copy or redistribute any part of the platform without our express written permission.
To the maximum extent permitted by law, Queuella shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.
This limit does not apply to claims arising from card payments or the Queuella Payments Terms. Those claims are subject only to the limitation of liability in the Queuella Payments Terms. If a claim arises partly from card payments and partly from other use of Queuella, each part is subject to its own limit.
We may suspend or terminate your account for violations of these Terms. You may delete your account at any time from your workspace settings. Upon termination, your data will be retained for 30 days before permanent deletion, except data we are required by law to keep. If you take card payments through Queuella, deletion of your workspace and all of its data may be delayed until card payments are disconnected, no card payment, refund or dispute is still open, and 180 days have passed since your last card payment. Card payment records are kept as the Queuella Payments Terms describe.
We may update these Terms. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. Changes to the Queuella Payments Terms, including Queuella’s card payment fee, are made on at least 30 days’ notice, as those terms describe.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, and applicable United States federal law. Any dispute between you and Queuella arising from these Terms or your use of Queuella must be brought only in the state or federal courts located in Texas, and you and Queuella consent to the jurisdiction of those courts.
If you take in-person card payments through Queuella, the Queuella Payments Terms also apply. They are an addendum to these Terms. Card payments are processed by Stripe on your own Stripe account. Where the Queuella Payments Terms and these Terms disagree about card payments, the Queuella Payments Terms control.
Questions about these Terms? Contact us at support@queuella.com.